Privacy Policy

1. User Information

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the user is informed that the personal data provided through this website will be processed by:

• Data controller: Renoster S.L.

• CIF: B10733087

• Registered office: Calle Emili solà i Cortés 15 Nave 3, Rubí, 08191, Barcelona, España

• Contact e-mail address: comercial@renoster.es

2. Purposes of Processing

The personal data collected through the forms on the website will be processed for the following purposes:

• Management of enquiries and requests received through the website.

• Sending commercial communications related to the company's services, if the user has expressly authorised it.

• Administrative, accounting and tax management, in case of contracting services.

• Improving the user experience and analysing website traffic (through cookies, in accordance with the Cookies Policy).

3. Legitimation of the processing

The legal basis for the processing of the data is:

• Consent of the data subjectin cases where data are collected through contact forms, subscription or other means for information or commercial purposes.

• Enforcement of a contract or application of pre-contractual measures, where the processing is necessary for the provision of a service.

• Compliance with legal obligations, where required by law (e.g. invoicing).

4. Data Retention

Personal data will be retained:

• As long as there is a commercial or contractual relationship with the user.

• For as long as necessary to comply with legal obligations.

• Until the user requests the deletion of his or her data, where the processing is based on his or her consent.

5. Communication of Data to Third Parties

Renoster S.L. will not transfer personal data to third parties, except when legally required or when strictly necessary for the provision of the contracted service (e.g. technology service providers, financial institutions, etc.), in which case it will be guaranteed that they comply with data protection regulations by means of the corresponding data processing contracts.

6. User Rights

The user may exercise the following rights at any time:

• Access: to know what data we process about you.

• Correction: request the modification of inaccurate data.

• Suppression: request the deletion of your data when they are no longer needed.

• Treatment limitation: request that data not be processed beyond what is strictly necessary.

• Opposition: object to the processing of your data on personal grounds.

• Portability: receive your data in a structured, commonly used and machine-readable format.

To exercise their rights, users must send a request, enclosing a copy of their identity document, to:

• Contact e-mail address: comercial@renoster.es

• Postal address: Renoster S.L., Calle Emili solà i Cortés 15 Nave 3, Rubí, 08191, Barcelona, España

In addition, if you consider that your personal data have not been processed in accordance with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Data Security

Renoster S.L. has adopted the necessary technical and organisational measures to guarantee the security, integrity and confidentiality of personal data, avoiding its alteration, loss, unauthorised processing or access.

8. Changes to the Privacy Policy

Renoster S.L. reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence. In this case, it will be announced on this page with due notice of its application.